FAQ

Offering telehealth services to clients across Minnesota

Frequently Asked Questions

*if you do not find your question answered please reach out*

What insurances do you accept?

We are currently in-network with several major insurance providers, including:

  • Aetna
  • Optum
  • Medica
  • UnitedHealthcare
  • UCare

...and more.

We strongly recommend contacting your insurance provider prior to scheduling an appointment to confirm your coverage and understand your financial responsibility (such as copays, deductibles, and coinsurance). Every plan is different, and verifying your benefits helps avoid surprises.

What other pay options do you have?

If you are not using insurance, we offer self-pay options. Payment is due at the time of service.

We can also provide a superbill upon request, which you may submit to your insurance company for potential out-of-network reimbursement.

 Please note that reimbursement is not guaranteed and depends on your individual plan.

How do I pay my bill?

You can pay your bill securely through our online client portal, which accepts major credit/debit cards and HSA/FSA cards. If you have questions about your balance or need help accessing your bill, feel free to reach out to our administrative team directly.

Where are you located?


Currently, we are a primarily virtual practice, offering telehealth services to clients across Minnesota. Stay tuned for updates—we’re actively exploring options for in-person services in the future!


I am located out of state. Can you still be my provider?

At this time, our providers are licensed to practice only in the state of Minnesota. This means that whether your sessions are in-person or virtual, you must be physically located within Minnesota at the time of your appointment.

If you’re located outside of Minnesota, we’re happy to refer you to qualified providers in your state.


How do I prepare for my first session?

Before your first appointment, you’ll receive intake paperwork through our secure client portal. Completing these forms in advance will help your provider understand your needs and goals. We recommend finding a quiet, private space for your session and ensuring a strong internet connection if meeting virtually. 


How do I know if this is a good fit?

We offer a free 15-minute consultation to help you get a feel for your potential provider, ask questions, and decide if our services are the right fit for you. We believe the therapeutic relationship is key to successful outcomes, and we’re committed to helping you find the right match.

How do I get started?

You can click the "book now" below or email us to schedule a free  15 min consult.

What will sessions look like?

The frequency and type of service will be personalized to your needs. During your first few sessions, your provider will work collaboratively with you to develop a clear treatment plan.

Whether you’re seeking short-term support or long-term therapy, we’re here to walk with you through every step of the process.


What is your attendance policy?

We value your time and your commitment to therapy. To support consistency and progress:
We require at least 24 hours’ notice for cancellations or reschedules.

Late cancellations or no-shows may result in a cancellation fee, which is not covered by insurance.


Repeated missed sessions may impact your ability to remain active in treatment.


We understand that life happens—please communicate with us if unexpected issues arise.
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Do you provide any other services?

Contact us if you would like to discuss options for clinical supervision, speaking engagements, workshops and trainings, or consultation opportunities. 



We have Telehealth available immediately and will soon have in person availability